Delivery
Check the delivery options, charges and estimated times when placing your order. Please double-check your delivery address before paying.
If your parcel is late or hasn’t arrived, email us with your order number so we can look into it and help resolve the issue.
Cancelling an order
If you need to cancel, please email us with your order number as soon as possible, ideally within 12 hours of placing your order. You can still contact us after that. If we haven’t processed your order, we’ll try to stop it and issue a full refund.
Where the statutory right to cancel applies, you can normally tell us you wish to cancel up to 14 days after receiving your order. You then have another 14 days to send the goods back. The 12-hour request helps us catch orders before dispatch and does not limit this right.
Returns and refunds
Some items are exempt from change-of-mind returns. This can include goods that spoil or expire quickly and goods sealed for health or hygiene reasons once unsealed after delivery, where the law provides an exception.
If an item arrives damaged, faulty, incorrect or different from its description, please contact us so we can put it right. These terms do not affect your statutory rights.
Email info@tillystreats.co.uk with your order number for help or to tell us you want to cancel.